Privacy Policy

Information We Collect

We collect information you provide directly when registering for our courses, creating accounts, or contacting us. This includes your name, email address, phone number, educational background, and payment information when enrolling in programs.

We also automatically collect certain information about your device and how you interact with our learning platform, including IP addresses, browser type, pages visited, and time spent on different sections of our courses.

How We Use Your Information

Your information helps us deliver personalized education experiences and improve our services. We use this data to track your learning progress, provide technical support, and communicate important updates about your courses.

• Providing access to course materials and tracking your progress through programs
• Sending important notifications about schedule changes, new content, or technical updates
• Processing payments and maintaining accurate billing records
• Offering personalized support and responding to your questions
• Analyzing learning patterns to improve course content and delivery methods
• Complying with legal requirements and protecting our legitimate business interests

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our platform and deliver educational services effectively.

These partners include payment processors, cloud hosting services, email communication platforms, and analytics providers. All third-party services we use are required to maintain appropriate security measures and can only use your data for the specific purposes we've authorized.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction like a merger or acquisition. In such cases, we'll notify you according to applicable legal requirements.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act and other applicable privacy laws, you have specific rights regarding your personal information. You can exercise these rights by contacting us directly.

Data Security and Protection

We implement multiple layers of security to protect your personal information. Our systems use encryption for data transmission and storage, secure authentication methods, and regular security audits to identify potential vulnerabilities.

Access to your personal data is restricted to authorized staff members who need this information to provide educational services. All team members receive training on data protection practices and are bound by confidentiality agreements.

While we take security seriously, no system is completely immune to threats. We continuously monitor and update our security measures, but we also recommend that you use strong passwords and keep your account information confidential.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide educational services and meet legal obligations. Course records and academic progress data are typically retained for seven years after program completion, which aligns with Taiwan's educational record-keeping requirements.

• Active student data is maintained throughout your enrollment and for two years afterward
• Payment and billing information is kept for seven years to comply with tax regulations
• Marketing communications data is deleted within two years of your last interaction
• Technical logs and usage data are automatically deleted after 18 months

When retention periods expire, we securely delete or anonymize your information. You can also request earlier deletion of certain data types, though this might affect our ability to provide some services.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms.

These transfers are necessary to provide our online learning platform, process payments, and deliver technical support. We carefully evaluate the privacy practices of international partners and require them to maintain security standards equivalent to those required in Taiwan.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify enrolled students by email and post the updated policy on our website.

We encourage you to review this policy regularly, especially before providing new personal information or enrolling in additional courses. Continued use of our services after policy updates constitutes acceptance of the revised terms.